Hi, I'm Stefanie — Zoho Creator Certified Developer & Process Optimisation Specialist

Stefanie - Zoho Creator Certified Developer

From IT Foundations to Business Automation Specialist

I help mortgage brokers and service businesses escape spreadsheet chaos by building custom Zoho systems that automate their entire workflow. No more manual data entry. No more disconnected tools. Just streamlined operations that let you focus on growth.

The Beginning: South Africa

My fascination with technology started early. In South Africa, I worked for an IT company during the exciting era when computers were just becoming mainstream—before every household had one. Building computers from scratch taught me how technology works at a fundamental level, and more importantly, how it can transform the way businesses operate.

That foundation gave me something invaluable: the ability to see technology not as magic, but as a practical tool for solving real business problems.

The Evolution: London

My career took me to London, where I worked across diverse industries—engineering, financial services, and more. While the industries were different, the pattern was always the same: businesses drowning in manual processes, disconnected tools, and administrative chaos.

I found myself naturally gravitating toward process improvement. I'd look at how teams were working and think, "There has to be a better way to do this." And there always was.

The Turning Point: Virtual Assistant to Automation Specialist

When family and career priorities collided, I made a bold decision: I started my own Virtual Assistant business. Working closely with small business owners on their day-to-day administrative tasks, I quickly realised something critical:

Most of the work they were paying me to do shouldn't exist at all.

I wasn't satisfied just doing the admin work—I wanted to eliminate it. So I started looking for automation solutions. That's when I discovered Zoho.

The Breakthrough Moment

One of my early clients had a task that took nearly 2 hours every single day. It involved copying data from emails into spreadsheets, then manually creating invoices in QuickBooks.

I built a simple Zoho Creator app connected to Make.com that:

  • Captured the email data automatically

  • Populated the database

  • Generated invoices in QuickBooks

  • Sent confirmation emails to clients

The result? That 2-hour task now took 15 minutes.

That's when I realized: This is what I'm meant to do.

Today: Zoho Creator Specialist

Word spread quickly. Business owners didn't just want a virtual assistant—they wanted someone who could transform their operations using technology.

My business naturally evolved from general virtual assistance to specialised Zoho implementation and business process automation. I became a Zoho Creator Certified Developer and developed deep expertise in:

Today, I work exclusively with mortgage brokers and service businesses—two industries where manual processes are rampant and automation delivers massive ROI.

Why These Industries?

Mortgage Brokers:

Mortgage brokers deal with:

  • Complex application workflows with dozens of data points

  • Document collection and compliance requirements

  • Multiple stakeholders (clients, underwriters, lenders)

  • Manual data entry across CRM, spreadsheets, and accounting software

I've built custom Zoho Creator apps that reduce mortgage application processing from 3 hours to 15 minutes—with zero errors. The impact is transformational.

Service Businesses:

Service businesses struggle with:

  • Client onboarding processes

  • Project tracking and milestone management

  • Invoicing and payment tracking

  • Disconnected tools (CRM, project management, accounting)

I've helped service businesses eliminate revenue leakage, improve client satisfaction by 30%+, and scale without adding headcount.

These industries have predictable, repeatable processes—which means automation delivers massive, measurable results.

How I Work With Clients

1. I Don't Believe in Cookie-Cutter Solutions

Every business is different. I don't use templates or pre-built solutions. Everything I build is custom-designed for your exact workflow.

2. I Focus on ROI, Not Features

I'm not here to build impressive-looking systems that no one uses. I prioritise automations that deliver measurable results: time saved, errors eliminated, revenue protected.

3. I Train Your Team for Success

A system is only valuable if your team actually uses it. I provide comprehensive training, documentation, and support to ensure 100% adoption.

4. I'm Your Long-Term Partner

I don't disappear after launch. Whether you need ongoing retainer support or occasional adjustments, I'm here as your business evolves.

Credentials & Technical Expertise

Certifications:

  • ✅ Zoho Creator Certified Developer

  • 🔄 Preparing for Zoho CRM Certification (expected completion: [date])

  • ✅ Meta Certified - Digital Marketing Associate

Core Technical Skills:

  • Zoho Creator - Custom business application development with Deluge scripting

  • Zoho CRM - Sales pipeline configuration, workflow automation, custom modules

  • Zoho One - Integrated business suite implementation

  • Zoho Flow - Native Zoho workflow automation

  • Make.com - Complex multi-step workflow automation

  • Zapier - Lightweight app integration

  • QuickBooks & Xero - Accounting system integration

  • Deluge Scripting - Advanced custom logic and calculations

Industries Served:

  • Mortgage Brokers

  • Energy Consultants

  • Professional Services

  • E-commerce Operations

  • SaaS Companies

What People Are Saying

  • Emilia O'Hara Dog Training

    “

    I can't recommend Bravo Services highly enough. Stefanie has taken such pressure off me and has set up the whole CRM system for my business with minimal input/stress from me. She also takes care of so many other things, setting up my website, creating canva templates, emails, invoicing. She's multi talented, very easy to work with and delivers results fast. I was very lucky to find her but she stood out from the crowd and for good reason. She's a gift to any business.

    ”

  • Beechhill Safety Ltd

    “

    Stefanie has worked with us for three years now and has done an amazing job. It is a pleasure to work with her. She is efficient, quick, and full of good ideas and skills. Thanks Stefanie!

    ”

  • Customate Solutions

    “I have had the pleasure of working with Stefanie for the past 2.5 years across multiple project implementation initiatives. Throughout this time, she consistently demonstrated exceptional professionalism, technical expertise, and a strong focus on delivering high-quality results.

    Stefanie’s work is always of an excellent standard - thorough, precise, and well thought out. She consistently meets project timelines and often goes above and beyond to ensure deliverables are completed to the highest standard. What truly sets her apart is her ability to think creatively and develop out-of-the-box solutions to complex challenges, ensuring both technical and business process objectives are achieved.

    Beyond technical skill, Stefanie brings a strong business process mindset to every project, ensuring that the solutions implemented align with operational needs and deliver real value to the organisation. She is a reliable, insightful, and highly capable collaborator, and it is a pleasure working alongside.”

  • Tramline Tec Ltd

    “It’s been a pleasure working with Stefanie Vanjo‑Carnell over the past three years. She has supported my business with bookkeeping and has been instrumental in implementing Zoho across our operations. Stefanie is incredibly easy to work with—she understands instructions clearly, works autonomously, and consistently delivers high-quality results. Her depth of knowledge in Zoho customisation has been a real asset, and I’m very much looking forward to seeing the full implementation completed. I have no hesitation in highly recommending her services.”

What It's Like to Work With Me

Remote, Global, Flexible

I'm based in Austria but work with clients worldwide. All collaboration happens via video calls, screen sharing, and email—making geography irrelevant.

Communication Style

I believe in clear, jargon-free communication. I'll explain technical concepts in plain English and keep you informed every step of the way.

Project Timeline

Most implementations take 4-12 weeks from kickoff to launch, depending on complexity. I provide regular progress updates and involve you at key decision points.

Pricing Philosophy

I offer transparent, fixed-price packages for most services. You'll know exactly what you're getting and what it costs—no surprise invoices.

Availability

I work Monday-Friday, 9am-5pm GMT. For retainer clients, I provide priority support with 6-hour response times during business hours.

When I'm Not Automating Businesses

When I'm not building Zoho systems, you'll find me:

  • 🐱 Training my dogs and cats (yes, cats can be trained—it just takes patience and the right approach!)

  • 🏃‍♀️ Staying active with fitness tracking (I practice what I preach: data-driven optimisation applies to life, too)

  • 🍳 Experimenting in the kitchen (cooking is just process optimisation with delicious results)

  • 📚 Reading about productivity and business automation trends

I'm also passionate about helping small businesses succeed. Watching a client go from overwhelmed to organised—and seeing their business grow as a result—is what drives me every single day.

Ready to Automate Your Business?

If you're a mortgage broker or service business owner tired of manual processes, disconnected tools, and spreadsheet chaos—I can help.

Here's how to get started:

  1. Schedule a Free Consultation - 30-minute call to discuss your challenges and explore solutions

  2. Explore My Services - See detailed information about what I offer

  3. Read Case Studies - Learn how I've helped businesses like yours (coming soon)

  4. Check Out My Blog - Tips, tutorials, and insights on business automation

Let's turn your manual chaos into automated clarity.

Book a free consultation