Zoho Services: Custom Solutions for Mortgage Brokers & Service Businesses
From process audits to complete system implementation, I deliver Zoho solutions tailored to your exact business needs—reducing manual work, eliminating errors, and freeing your team to focus on growth.
As a Zoho Creator Certified Developer, I specialize in building custom business automation systems for mortgage brokers, goods businesses, and service companies. Whether you need a CRM that your team will actually use, a custom Zoho Creator app to replace spreadsheets, or workflow automation connecting your entire tech stack—I deliver solutions that work.
How I Help You Automate Your Business
Every business is different. That's why I offer multiple engagement options—from discovery audits to full implementation to ongoing support. Choose the service that matches where you are right now, or book a consultation and I'll recommend the best starting point.
Zoho Process Audit & Automation Roadmap
Service Summary:
Not sure if Zoho is right for your business? Get a comprehensive analysis of your workflows plus a custom roadmap showing exactly which solutions will deliver the biggest ROI.
What's Included:
90-minute deep-dive consultation to map your current workflows
Complete documentation of your processes (application handling, lead management, invoicing, etc.)
Analysis identifying automation opportunities and bottlenecks
Custom Zoho implementation roadmap prioritized by ROI
Technology recommendations (Zoho Creator, CRM, Make.com, Zapier, QuickBooks/Xero integration)
Written proposal with timeline and budget estimates
30-day email support for questions
Deliverables:
Process flow diagrams (current state vs. future state)
Zoho solution architecture document
Prioritized implementation plan
Cost-benefit analysis
Timeline: 1-2 weeks from initial consultation
Ideal for:
Mortgage brokers managing applications manually
Service businesses using disconnected tools (Excel, email, various apps)
Companies ready to invest in automation but unsure where to start
Businesses seeking to replace multiple tools with an integrated Zoho suite
Investment: Starting at £750-£1,500 (depending on complexity)
Zoho CRM Implementation & Setup
Service Summary:
Stop losing leads and opportunities to spreadsheets and scattered notes. I implement and configure Zoho CRM specifically for mortgage brokers and service businesses—customised to your sales process, integrated with your existing tools, and designed so your team actually uses it.
What's Included:
Zoho CRM account setup and configuration
Custom fields, pipelines, and workflows tailored to your business
Lead capture automation (web forms, email integration)
Sales process automation (follow-ups, task assignments, notifications)
Integration with your email, calendar, and phone system
QuickBooks or Xero integration for seamless invoicing
Custom dashboards and reporting
Team training (2 sessions: setup + advanced features)
60-day post-launch support
Deliverables:
Fully configured Zoho CRM
Custom workflows and automation
User training documentation
Quick-reference guides for your team
Timeline: 3-6 weeks (depending on complexity)
Ideal for:
Mortgage brokers tracking leads manually or in Excel
Service businesses with no CRM or using an ill-fitting platform
Companies struggling with low CRM adoption rates
Businesses needing better visibility into their sales pipeline
Investment: Starting at £2,500-£5,000 (depending on integrations and customisation)
Zoho Workflow Automation with Zoho Flow / Make.com / Zapier
Service Summary:
Your business uses multiple tools that don't talk to each other. I connect your entire tech stack using Zoho Flow, Make.com, or Zapier—automating data sync, eliminating duplicate entry, and creating seamless workflows across all your platforms.
What's Included:
Technology stack audit and integration mapping
Custom automation workflows (Make.com, Zapier, or Zoho Flow)
Data synchronization between Zoho and external tools
Automated workflows (lead routing, document generation, email sequences)
Error handling and monitoring setup
Documentation of all automations
Training on managing and modifying workflows
60-day support
Deliverables:
Configured automation workflows
Integration documentation
Workflow diagrams
Maintenance guide
Timeline: 2-6 weeks (depending on number of integrations)
Ideal for:
Businesses using Zoho + QuickBooks/Xero + other specialized tools
Companies losing data between systems
Teams spending hours on manual data transfer
Businesses seeking end-to-end process automation
Investment: Starting at £1,500-£5,000 (depending on complexity)
Zoho Creator Custom App Development
Service Summary:
Generic software doesn't fit your unique business processes. I build custom Zoho Creator applications tailored to your exact workflow—whether it's mortgage application processing, inventory management, customer onboarding, or project tracking. No compromises, no workarounds.
What's Included:
Requirements gathering and process analysis
Custom Zoho Creator application design and development
Workflow automation (approvals, notifications, status updates)
Integration with Zoho CRM, Books, or external tools (QuickBooks, Xero, Make.com)
Data migration from your existing systems
User training and documentation
90-day post-launch support and bug fixes
Deliverables:
Fully functional custom Zoho Creator app
Automated workflows
Integration with existing systems
User training materials
Timeline: 4-12 weeks (depending on complexity)
Ideal for:
Mortgage brokers needing custom application processing systems
Service businesses with unique workflows that generic tools can't handle
Companies replacing multiple tools with one integrated solution
Businesses ready to eliminate manual data entry completely
Investment: Starting at £3,500-£15,000+ (depending on scope and complexity)
Zoho Retainer Support
Service Summary:
Your business needs continuous optimisation, not just a one-time setup. With monthly retainer support, you get ongoing Zoho expertise—adjustments, new workflows, training, troubleshooting, and strategic guidance as your business evolves.
What's Included (Monthly):
Dedicated hours for adjustments and improvements (5, 10, or 20 hours/month)
Priority email/chat support (response within 4 business hours)
Monthly optimisation review call
New workflow development
User training for new team members
System health checks and performance optimisation
Access to exclusive resources and templates
Deliverables:
Monthly activity report
Recommendations for improvements
Ongoing system enhancements
Ideal for:
Growing businesses needing continuous process refinement
Companies with evolving requirements
Teams wanting strategic Zoho guidance
Businesses preferring predictable monthly costs over project fees
Investment: £750/month (5 hours) | £1,400/month (10 hours) | £2,500/month (20 hours)
Not Sure Which Service You Need?
Book a free 30-minute consultation and I'll recommend the best starting point for your mortgage brokerage or service business.
How We Work Together
From initial consultation to launch, here's exactly how I transform your processes into automated Zoho systems.
Introduction Call (30 min) - We discuss your challenges and determine if we're a good fit
Fact-Finding Sessions (1-2 weeks) - I map your workflows and create your custom roadmap
Build Your Solution (Custom timeline) - I build your Zoho system with regular progress updates
Testing & Refinement (1-2 weeks) - We test everything and iron out any issues
Launch & Sign-Off (Final week) - Your team goes live with training and support
Why Work With Me?
Zoho Creator Certified Developer
I'm not just a consultant—I'm a certified Zoho Creator developer with advanced proficiency across the Zoho One suite. You're working with a technical expert, not a generalist.
Industry-Specific Expertise
I specialize in mortgage brokers and service businesses. I understand your unique workflows, compliance requirements, and pain points—so solutions are tailored, not generic.
Remote, Global Support
Based in Austria, serving clients worldwide. Flexible engagement models (project or retainer) designed to fit your budget and timeline. You get enterprise-level expertise without enterprise pricing.
The Technology I Work With
What People Are Saying
“I can't recommend Bravo Services highly enough. Stefanie has taken such pressure off me and has set up the whole CRM system for my business with minimal input/stress from me. She also takes care of so many other things, setting up my website, creating canva templates, emails, invoicing. She's multi talented, very easy to work with and delivers results fast. I was very lucky to find her but she stood out from the crowd and for good reason. She's a gift to any business.”
— Emilia O’Hara Dog Training - Dog Walker
Applications: Zoho CRM
“I have had the pleasure of working with Stefanie for the past 2.5 years across multiple project implementation initiatives. Throughout this time, she consistently demonstrated exceptional professionalism, technical expertise, and a strong focus on delivering high-quality results.
Stefanie’s work is always of an excellent standard - thorough, precise, and well thought out. She consistently meets project timelines and often goes above and beyond to ensure deliverables are completed to the highest standard. What truly sets her apart is her ability to think creatively and develop out-of-the-box solutions to complex challenges, ensuring both technical and business process objectives are achieved.
Beyond technical skill, Stefanie brings a strong business process mindset to every project, ensuring that the solutions implemented align with operational needs and deliver real value to the organisation. She is a reliable, insightful, and highly capable collaborator, and it is a pleasure working alongside.”
— Customate Solutions - SaaS Consultant
Applications: Zoho One, Zoho CRM, Zoho Projects, Zoho Books, Zoho Flow, Zoho Creator, Zoho Analytics, Zoho Recruit, Zoho Campaigns, Zoho Desk, Zoho Forms, Zoho Writer, Zoho Sign, Make.com, Zapier, Xero
“Stefanie has worked with us for three years now and has done an amazing job. It is a pleasure to work with her. She is efficient, quick, and full of good ideas and skills. Thanks Stefanie!”
— Beechhill Safety Ltd - H&S Consultant
Applications: Google Workspace, Google Apps Script
“It’s been a pleasure working with Stefanie Vanjo‑Carnell over the past three years. She has supported my business with bookkeeping and has been instrumental in implementing Zoho across our operations. Stefanie is incredibly easy to work with—she understands instructions clearly, works autonomously, and consistently delivers high-quality results. Her depth of knowledge in Zoho customisation has been a real asset, and I’m very much looking forward to seeing the full implementation completed. I have no hesitation in highly recommending her services.”
— Tramline Tec Ltd - Agricultural Engineering
Applications: Zoho One, Zoho Books, Zoho CRM, Zoho Projects
Frequently Asked Questions
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It depends on the complexity of your business and the solution you need. A simple CRM implementation typically takes 3-6 weeks. A custom Zoho Creator app can take 4-12 weeks. I'll provide an exact timeline during our initial consultation.
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Absolutely. I work remotely with clients globally. As long as you have internet access, we can collaborate seamlessly via video calls, screen sharing, and email.
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All my implementations include 30-90 days of post-launch support (depending on the service). After that, you can engage me on an ad-hoc basis for specific changes or sign up for a monthly retainer for ongoing support.
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It depends on your specific requirements. A process audit starts at £750-£1,500. CRM implementation starts at £2,500-£5,000. Custom Zoho Creator apps start at £3,500 and scale based on complexity. Book a free consultation for a custom quote.
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Yes! Every implementation includes comprehensive user training—both live sessions and recorded videos. I create user guides and documentation so your team has everything they need to succeed.
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Zoho CRM is for managing sales pipelines, customer relationships, and lead tracking. Zoho Creator is for building custom business applications (like application processing systems, inventory management, or project tracking). Many businesses use both together.
Ready to Automate Your Business?
Book a free 30-minute consultation and I'll help you determine which Zoho solution is right for your business. No pressure, no obligation—just expert guidance on your next steps.